T46S with two accounts

[ajadams@centrictel.com]

I have a customer with several phones and one of them has two accounts registered on it. That phone keeps switching its default account to account 2 and has to be put back constantly. Wondering what is needed in the config to hold account 1 as the default.

[complex1]

(09-04-2018 05:58 PM)ajadams@centrictel.com Wrote:  I have a customer with several phones and one of them has two accounts registered on it. That phone keeps switching its default account to account 2 and has to be put back constantly. Wondering what is needed in the config to hold account 1 as the default.

Hi,

Did you check the behaviour is the same on a other phone with 2 accounts?
Phones are running on the latest firmware?
Please change or replace the PSU and try again.

[ajadams@centrictel.com]

Forgive me, PSU?

[complex1]

(09-04-2018 06:38 PM)ajadams@centrictel.com Wrote:  Forgive me, PSU?

PSU = Power Supply Unit
or Power Adapter

[johnkiniston]

Could it be user error? Normally when my users have switched accounts it's by accidental keypress.