[YMCS/YDMP Free Trial Program]Yealink would like to offer Free Trial Program of Yealink device management service for our current eligible customers. You can see the details below.
https://www.yealink.com/ydmp-freetrial-2020


Post Reply 
 
Thread Rating:
  • 0 Votes - 0 Average
  • 1
  • 2
  • 3
  • 4
  • 5
T27G change programmable key on incoming call
Author Message
EIP Offline
Junior Member
**

Posts: 2
Joined: Nov 2017
Reputation: 0
Post: #1
T27G change programmable key on incoming call
Hi, have a T27G proviisioned via a 3CX pbx. Have a request from a client that wishes to have one of the programmable keys to flash "pickup" on an incoming call whereby they can pickup the call.

I have managed to edit the provisioning template to add the label and functionality to one of the programmable keys when the handset is down but cannot fathom where to configure for an incoming call if its possible at all?

any thanks!

Nell
11-24-2017 09:57 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Evan_Yealink Offline
Administrator
*******

Posts: 127
Joined: Mar 2017
Reputation: 0
Post: #2
RE: T27G change programmable key on incoming call
Dear Nell,

For your question, I’ve attached the FAQ about BLF+pickup for your reference.
http://support.yealink.com/faq/faqInfo?id=176
This feature depends on support from a SIP server. For many SIP servers, directed call pickup requires a directed pickup code, which can be configured on a phone or a per-line basis.
   
   

Any question, freely to let me know.

Regards,
Evan You
11-28-2017 02:43 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
EIP Offline
Junior Member
**

Posts: 2
Joined: Nov 2017
Reputation: 0
Post: #3
RE: T27G change programmable key on incoming call
(11-28-2017 02:43 AM)Evan_Yealink Wrote:  Dear Nell,

For your question, I’ve attached the FAQ about BLF+pickup for your reference.
http://support.yealink.com/faq/faqInfo?id=176
This feature depends on support from a SIP server. For many SIP servers, directed call pickup requires a directed pickup code, which can be configured on a phone or a per-line basis.



Any question, freely to let me know.

Regards,
Evan You

Hey Evan, thanks for the reply. Yep Ive used the pickup code and works well but what I need to know is whether I can assign the code/and change the DSS key label when the phone has an incoming call. For example, the default would be say DSS/Line Key1 label reads "DND". When the phone receives an incoming call DSS/Line Key1 label changes to "Pickup" and issues pickup code.

Thx

Nell
11-28-2017 06:11 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Evan_Yealink Offline
Administrator
*******

Posts: 127
Joined: Mar 2017
Reputation: 0
Post: #4
RE: T27G change programmable key on incoming call
Dear,

From your description, the DSS/Line Key1 label can't be changed, this is by design.

But the solution of Visual Alert and Audio Alert for BLF Pickup may help. It enables to display a visual alert or play an audio alert on the phone when the monitored user receives an incoming call.
   

Visual and audio alert for BLF pickup allow the supervisor’s phone to play a specific ring tone and display a visual prompt (for example, “6001<-6002”, 6001 is the monitored extension which receives an incoming call from 6002) when the monitored user receives an incoming call. You can configure the display method of the call party information.
In addition to the BLF DSS key, visual alert for BLF pickup feature enables the supervisor to pick up the monitored user’s incoming call by pressing the Pick Up soft key. You may need to configure the directed call pickup code in advance.

Please correct me if anything misunderstood.

Regards,
Evan You
11-28-2017 07:30 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Post Reply 


Possibly Related Threads...
Thread: Author Replies: Views: Last Post
  permisson to Call list on t46S ist denied wolfi30 1 410 03-04-2024 02:08 PM
Last Post: wolfi30
  permission denied to call list wolfi30 0 318 02-23-2024 08:54 PM
Last Post: wolfi30
  MP54 Call Forwarding pureit2018 0 577 11-23-2023 07:58 AM
Last Post: pureit2018
  Enhanced DSS Key - Conference Call joe1st 0 582 11-11-2023 05:27 AM
Last Post: joe1st
  Unable to Answer call without pressing Line 1 TheKirbyGroup 0 720 11-03-2023 11:04 PM
Last Post: TheKirbyGroup
  Yealink T28 setup audible ring on 2nd incoming call JeffWilkinson 20 86,770 10-18-2023 12:59 PM
Last Post: sles
  Picking up a call does not display Caller's Name oliv 0 1,360 04-19-2023 04:25 PM
Last Post: oliv
  Yealink T27P -Incoming call issue rsarceno 0 1,296 01-25-2023 08:54 AM
Last Post: rsarceno
Information T27G call foward all Aerium 0 1,375 09-13-2022 04:36 PM
Last Post: Aerium
  Remebering call volume settings SystemCraft 1 2,582 07-15-2022 07:42 PM
Last Post: complex1

Forum Jump:


User(s) browsing this thread: 1 Guest(s)

Contact Us   Yealink   Return to Top   Return to Content   Lite (Archive) Mode   RSS Syndication