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T46S - Door Phone issue with Starface
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David51 Offline
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Post: #1
T46S - Door Phone issue with Starface
Hi,

So, we have an issue with DoorPhone features on T46S

We use Starface IPBX and 2N Helios Base door phone with T46G, T48S and T46S. Starface auto updating firmware is activated and the T46S firmware version is 66.81.150.3.

When upgrade T46S firmware with Yealink upgrade, the "Door Phone" feature disappear.

There is no problem with T46G and T48S to display doorphone jpg url on phone display during a call. But with T46S it's impossible. The phone doesn't refesh jpg image automatically, we have frozen image even if we change refresh parameter in Door Phone menu. While on T48S and T46G it's ok.

Can you help us ?
David - Kancabug
10-18-2017 01:40 PM
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Travis_Yealink Offline
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Posts: 171
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Post: #2
RE: T46S - Door Phone issue with Starface
(10-18-2017 01:40 PM)David51 Wrote:  Hi,

So, we have an issue with DoorPhone features on T46S

We use Starface IPBX and 2N Helios Base door phone with T46G, T48S and T46S. Starface auto updating firmware is activated and the T46S firmware version is 66.81.150.3.

When upgrade T46S firmware with Yealink upgrade, the "Door Phone" feature disappear.

There is no problem with T46G and T48S to display doorphone jpg url on phone display during a call. But with T46S it's impossible. The phone doesn't refesh jpg image automatically, we have frozen image even if we change refresh parameter in Door Phone menu. While on T48S and T46G it's ok.

Can you help us ?
David - Kancabug

Hi David,

It's a known issue, please test with the newer Starface firmware below:
http://ftp.yealink.com/?ShareToken=9EEA2...A88BD46F19

Any question, freely to let me know.

Yealink_Travis
10-24-2017 03:54 PM
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David51 Offline
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Posts: 2
Joined: Oct 2017
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Post: #3
RE: T46S - Door Phone issue with Starface
(10-24-2017 03:54 PM)Travis Wrote:  
(10-18-2017 01:40 PM)David51 Wrote:  Hi,

So, we have an issue with DoorPhone features on T46S

We use Starface IPBX and 2N Helios Base door phone with T46G, T48S and T46S. Starface auto updating firmware is activated and the T46S firmware version is 66.81.150.3.

When upgrade T46S firmware with Yealink upgrade, the "Door Phone" feature disappear.

There is no problem with T46G and T48S to display doorphone jpg url on phone display during a call. But with T46S it's impossible. The phone doesn't refesh jpg image automatically, we have frozen image even if we change refresh parameter in Door Phone menu. While on T48S and T46G it's ok.

Can you help us ?
David - Kancabug

Hi David,

It's a known issue, please test with the newer Starface firmware below:
http://ftp.yealink.com/?ShareToken=9EEA2...A88BD46F19

Any question, freely to let me know.

Yealink_Travis

Hi Travis,

Everything is ok with the newer firmware.

Thanks,
David
10-30-2017 03:32 PM
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