[YMCS/YDMP Free Trial Program]Yealink would like to offer Free Trial Program of Yealink device management service for our current eligible customers. You can see the details below.
https://www.yealink.com/ydmp-freetrial-2020


Post Reply 
 
Thread Rating:
  • 0 Votes - 0 Average
  • 1
  • 2
  • 3
  • 4
  • 5
t46s + ehs36 + exp40 + sennheiser dw can't catch calls with button
Author Message
joseba Offline
Junior Member
**

Posts: 1
Joined: Oct 2017
Reputation: 0
Post: #1
t46s + ehs36 + exp40 + sennheiser dw can't catch calls with button
Hi,

we've just bought 6 T46s phones, with their EHS36 adapters to use Sennheiser DW wireless headsets with them.

Two of those combos work great, but in the other four, that happen to be using also EXP40 extension panels, we're unable to use the button of the headset to catch / hang the calls...

As soon as we disconnect the panels everything works fine...

We've updated the firmware for all devices (t46s, ehs36, exp40 and dw) to its latest, and no change in behaviour.

Thanks in advance...
10-06-2017 08:15 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Evan_Yealink Offline
Administrator
*******

Posts: 127
Joined: Mar 2017
Reputation: 0
Post: #2
RE: t46s + ehs36 + exp40 + sennheiser dw can't catch calls with button
Dear Joseba,

Hoa are you?

For this issue, we can reproduce it in my side, and V81(66.81.0.110) is fine. May be you can downgrade to V81 firstly.

Download link as below:
http://download.support.yealink.com/down....0.110.rar

I already submit it to R&D to fix it in V82 and come back to you when we can update.

Sorry for the inconvenience, hope your understanding.

Have a wonderful day!

Regards,
Evan
10-11-2017 02:44 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Brant Offline
Junior Member
**

Posts: 3
Joined: Feb 2018
Reputation: 0
Post: #3
RE: t46s + ehs36 + exp40 + sennheiser dw can't catch calls with button
We had the same issue. T46S (v66.82.0.20) -> EXP40 -> EHS36 but with a Jabra headset. Updated the firmware on EHS36 to the latest version. Receptionist still couldn't answer calls with Jabra headset button. Upgraded T46S firmware to v66.82.0.30 and can now confirm that it is working!
02-09-2018 03:32 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Post Reply 


Possibly Related Threads...
Thread: Author Replies: Views: Last Post
  Jabra Evolve 75 - Yealink T46S - Ringing In Headset gganderton 0 2,583 11-04-2020 07:12 AM
Last Post: gganderton
  Compatible RJ12 cable for EHS36 bnmand 3 4,449 10-29-2020 04:23 PM
Last Post: complex1
  EHS36 dead with T46G SCPCJNR 1 3,599 10-27-2020 08:08 AM
Last Post: bnmand
  UH33 not working on T46S and T54S chrischevy 1 3,286 09-03-2020 05:33 PM
Last Post: schmerold
  Update EHS36 with T41P? SPS 2 3,957 03-24-2020 01:20 PM
Last Post: Yisroel_MongoTEL
  T46S + EHS40 + Jabra Engage 75: does not work properly fburnat 0 3,958 12-30-2019 02:51 PM
Last Post: fburnat
  t-29G with EHS36 and Plantronics CS510 davidfudge 1 4,429 12-02-2019 01:41 PM
Last Post: Ted_Yealink
  T48G, EHS36 and Plantronics CS510 cmedvick 2 5,026 10-23-2019 02:17 PM
Last Post: cmedvick
  T48S SFB + EXP40 Gianb 3 4,769 08-22-2019 08:40 AM
Last Post: Evan_Yealink
Question A list of compatible wireless headsets together with the EHS36 or also directly USB? proofy 2 5,071 08-22-2019 06:08 AM
Last Post: Clan_Yealink

Forum Jump:


User(s) browsing this thread: 1 Guest(s)

Contact Us   Yealink   Return to Top   Return to Content   Lite (Archive) Mode   RSS Syndication