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autoprovision ringtones bug
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blakeflorin Offline
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Posts: 12
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Post: #1
autoprovision ringtones bug
There are 10 slots for ringtone configuration where you select a file slot.
Stock ringtones hold file slots 1-10. Any custom ringtones uploaded continue to file slot 11, 12, 13, etc.

There is a autoprovision bug in these 10 keys-
distinctive_ring_tones.alert_info.#.ringer

These keys are locked to only accept values 1-10 from provisioning. Where it shouldn't be locked at all.

Here is what is in my provisioning file-
ringtone.url = tftp://###.###.###.#/ringtones/alt6.wav
ringtone.url = tftp://###.###.###.#/ringtones/alt7.wav
ringtone.url = tftp://###.###.###.#/ringtones/alt8.wav
distinctive_ring_tones.alert_info.2.ringer = 11
distinctive_ring_tones.alert_info.2.text = alt6
distinctive_ring_tones.alert_info.3.ringer = 12
distinctive_ring_tones.alert_info.3.text = alt7
distinctive_ring_tones.alert_info.4.ringer = 13
distinctive_ring_tones.alert_info.4.text = alt8

What the phone actually does w this-
ringtone.url = tftp://###.###.###.#/ringtones/alt6.wav
ringtone.url = tftp://###.###.###.#/ringtones/alt7.wav
ringtone.url = tftp://###.###.###.#/ringtones/alt8.wav
distinctive_ring_tones.alert_info.2.ringer = 10
distinctive_ring_tones.alert_info.2.text = alt6
distinctive_ring_tones.alert_info.3.ringer = 10
distinctive_ring_tones.alert_info.3.text = alt7
distinctive_ring_tones.alert_info.4.ringer = 10
distinctive_ring_tones.alert_info.4.text = alt8

After I go through the web interface to change distinctive_ring_tones.alert_info.#.ringer to the correct file slot and export the configuration-
distinctive_ring_tones.alert_info.2.ringer = 11
distinctive_ring_tones.alert_info.3.ringer = 12
distinctive_ring_tones.alert_info.4.ringer = 13

Its 100% reproducible every time, you should need any diag files from me to correct this.

Also I did try this, but no go-
distinctive_ring_tones.alert_info.11.ringer = 11
distinctive_ring_tones.alert_info.11.text = alt6
distinctive_ring_tones.alert_info.12.ringer = 12
distinctive_ring_tones.alert_info.12.text = alt7
distinctive_ring_tones.alert_info.13.ringer = 13
distinctive_ring_tones.alert_info.13.text = alt8

T48G, tried on all 3 of the latest firmwares.

Thanks!
06-05-2017 04:47 PM
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Klaus_Yealink Offline
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Posts: 180
Joined: Jul 2015
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Post: #2
RE: autoprovision ringtones bug
Hello,

I think this is not a but, please see admin guide (on page 783):
   

BR

klaus
06-07-2017 12:22 PM
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blakeflorin Offline
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Posts: 12
Joined: Jun 2017
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Post: #3
RE: autoprovision ringtones bug
(06-07-2017 12:22 PM)Klaus Wrote:  Hello,

I think this is not a but, please see admin guide (on page 783):


BR

klaus

Ive looked at multiple revisions of the admin guide and provisioning guide. Theres nothing related to rings tones on the current posted admin guide on p 783. Can you copy/paste specifically what you are referring to or link to the specific guide you are referencing.
06-07-2017 01:54 PM
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Klaus_Yealink Offline
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Posts: 180
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Post: #4
RE: autoprovision ringtones bug
you can search below parameter in admin guide:

"distinctive_ring_tones.alert_info.X.ringer"

then you can see that the range of this parameter is "1~10", so it can not configure with other integer.

BR

klaus
06-08-2017 07:28 AM
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blakeflorin Offline
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Posts: 12
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Post: #5
RE: autoprovision ringtones bug
(06-08-2017 07:28 AM)Klaus Wrote:  you can search below parameter in admin guide:

"distinctive_ring_tones.alert_info.X.ringer"

then you can see that the range of this parameter is "1~10", so it can not configure with other integer.

BR

klaus

But it CAN configure w/ other integers as directly exporting the config out of the phone generates integers higher than 10.

(06-08-2017 07:28 AM)Klaus Wrote:  you can search below parameter in admin guide:

"distinctive_ring_tones.alert_info.X.ringer"

then you can see that the range of this parameter is "1~10", so it can not configure with other integer.

BR

klaus

Further, if valid values are only 1-10- custom ringtones would be impossible to load as you can not delete the factory tones in file slots 1-10. This is a bug.
(This post was last modified: 06-08-2017 05:05 PM by blakeflorin.)
06-08-2017 05:00 PM
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jcaruso Offline
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Posts: 20
Joined: May 2013
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Post: #6
RE: autoprovision ringtones bug
Confirming that this is a bug that didn't use to exist. I am able to upload a custom ringtone and USED to be able to set it through autoprovisioning with the same line blakeflorin used.

#Sales Call
ringtone.url = tftp://mydomain.com/dir/sales.wav
distinctive_ring_tones.alert_info.1.text = sales
distinctive_ring_tones.alert_info.1.ringer = 11

However, now it just sets the ringer as Splash.wav

I can then go into the phone, and manually set it to sales and export my config and see the following line:
distinctive_ring_tones.alert_info.1.ringer = 11

So the argument that this line can only be set to integers 1-10 is false. This used to work and now it doesn't. It's a BUG.
10-04-2017 07:04 PM
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