T46G no LCD display, MWI light solid red at power up

[tima]

Hello,

So we had a relativly new T46G (< 3 months old) one day at a doctors office (in her personal office so doubtful it's physical problem) stop responding, shows no LCD display when plugged in and MWI (top right light) solid red at boot up. Pulls no IP just dead.

Any suggestions? This is our first actual failure of a phone from Yealink (so far been very reliable phones) so not even sure on warranty procedures.

Thanks,

Tim

[Flora_Yealink]

Hi Tim,
Do you mean there is nothing displayed on phone's screen when booting up, only the power light turn red ( the top right ) ? if yes,it seems hardware issue.

Please contact your vendor or local distributor for help.

If you can’t get help from your vendor or distributor, then please send the problem description, test result of above steps, country, and phone’s SN number to Support@yealink.com.
Best Regards!
Flora