attended transfer

[pantechnicon]

I am using Yealink T-41 for my clients general office, and T-46 for the receptionists.
they previously had a NEC Key system, which we recently replaced with Asterisk 1.8 and the Yealinks.

They would like to be able to press transfer and voice in to announce to the transferred party who is on the phone, and when the transfer key is pressed a second time to complete the transfer, have the phone ring instead of the calling party being immediately on handsfree

ANY SUGGESTIONS

[James_Yealink]

Hi,

To do an attended tranfer in Yealink phones:
1. Users can press transfer.
2. Dial out transferred party number.
3. When the transferred party pick up the call, announce the caller and press transfer second time to achieve it.

Regards,
James

[pantechnicon]

I have that programmed now, what

the customer would like is when the call is transferred instead of ringing, it comes in as voice first, and after announce, and transfer is pressed to complete, the phone rings

regards,

Howard

[James_Yealink]

Hi Howard,

This behavior is not supported.
To do this it will need a development/change in both server and phone side.
Can customer try using new tranfer method for some time? I think the user experience is not worse.

Regards,
James