GUI Menu missing tabs

[Deepsky3539]

So I purchased a W56P and it came with a W52P base station. I can register the phone to the base station but I cannot register the SIP account with my UCM6102 Grandstream phone switch. Setting that aside for the moment, I decided to upgrade everything to the latest software ...

So .. Lo and behold, my menu structure on the base station GUI is missing a bunch of tabs with the primary one being "Settings" so that I can actually perform an upgrade.

I have attached a screen capture of the GUI ... AM I missing something here?

[complex1]

Hi,

The W56P run on W52P hardware, but the firmware run on v80.
Seeing the attachement you have updated the W56P with the wrong firmware, v73 instead of v80.
Please upgrade the W56P with the proper and latest firmware 25.80.0.15
After the firmware upgrade, don't forget to factory reset the base.

[Deepsky3539]

To be clear ... I haven't upgrade a thing yet. I was simply trying to upgrade it and didn't have the menu structure to do so.

[complex1]

Then I guess you have a some sort of DOA.
I suggest to go back to your reseller and swap the base for a other one.

[Deepsky3539]

I reset the base 3 additional times and it did end up giving me content under the "Phone" tab which allowed me to upgrade the firmware. Now I would like to get the account registered to my Grandtream UCM6102 which I cannot seem to figure out. Any clues?