[YMCS/YDMP Free Trial Program]Yealink would like to offer Free Trial Program of Yealink device management service for our current eligible customers. You can see the details below.
https://www.yealink.com/ydmp-freetrial-2020


Post Reply 
 
Thread Rating:
  • 0 Votes - 0 Average
  • 1
  • 2
  • 3
  • 4
  • 5
No sound on outgoing calls
Author Message
Ryta Offline
Junior Member
**

Posts: 2
Joined: Mar 2016
Reputation: 0
Post: #1
No sound on outgoing calls
We are using phones yealink that work well but Т-20 и Т-20 Р have problem:
outgoing call - on the other party they can not hear the caller. The caller hears their but they not hear him.
What can be the causing this?
Thanks.
03-19-2016 04:11 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Karl_Yealink Offline
Super Moderator
******

Posts: 673
Joined: Apr 2015
Reputation: 5
Post: #2
RE: No sound on outgoing calls
Do you mean that only the T20P call to T20P, there is no sound on outgoing call?
And if you use the T20P call to other phones, it can work normally?

Please tell me the firmware of the phones?
And how many phones do you have? All of them have this problem?
03-21-2016 06:56 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Ryta Offline
Junior Member
**

Posts: 2
Joined: Mar 2016
Reputation: 0
Post: #3
RE: No sound on outgoing calls
- If I use the T20P call to T20P and the T20P call to other phones there is no sound on outgoing call.
- The firmware of the phones is 9.73.0.50
- I have two phones T20P and both the phones have this problem.
- Phones of other models have no this problem.
03-30-2016 03:49 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Karl_Yealink Offline
Super Moderator
******

Posts: 673
Joined: Apr 2015
Reputation: 5
Post: #4
RE: No sound on outgoing calls
Please tell me the firmware of other models which don't have this problem.
And please help us to get the PCAP files, we can check something from them.
You can know how to do from the FAQ: http://support.yealink.com/faq/faqInfo?id=311
04-08-2016 09:18 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Post Reply 


Possibly Related Threads...
Thread: Author Replies: Views: Last Post
  VP59 Teams issue with incoming sound btpuk 0 37 11-24-2020 06:57 PM
Last Post: btpuk
  T29G Park Calls Pettis 7 8,793 12-30-2016 01:43 AM
Last Post: Jensen_Yealink
  W52P - outgoing call no sound msth 5 10,255 05-04-2016 01:09 AM
Last Post: Babaloo71
  T23G no audio on 10% of calls ivan_aer 4 6,961 03-04-2016 02:18 PM
Last Post: Karl_Yealink
  t46g sound quality problem vs t20 asinshesq 16 33,710 02-05-2016 05:01 AM
Last Post: Bryan
  Yealink w52p outgoing call: The called person can't hear the caller sven.hebeisen 2 7,910 02-05-2016 02:16 AM
Last Post: x0r
  Choppy sound on T32G (PCAP included) phuygens 1 4,034 12-05-2015 12:33 AM
Last Post: LeeDraper
  Missed calls - sim ring TXX Broadsoft dunhill 5 10,545 10-02-2015 10:08 AM
Last Post: smiletel
Exclamation Inbound calls from SIP trunk are muted until hold/un-hold pressed (plus Vtalk alert!) rkroes 3 6,189 07-08-2015 06:52 AM
Last Post: rkroes
  issue with anonymous calls on T22 and T28 ymartin 4 7,291 03-27-2015 12:34 AM
Last Post: ymartin

Forum Jump:


User(s) browsing this thread: 1 Guest(s)

Contact Us   Yealink   Return to Top   Return to Content   Lite (Archive) Mode   RSS Syndication