EXP50 Teams - Not displaying Names

[cjohnston]

We have a Yealink MP56 with an attached EXP50. Recently we have seen where the names no longer display, only the pictures.

MP56
Firmware Version: 122.15.0.77
Hardware Version: 122.2.0.0.1.0.32
Company Portal Version: 5.0.5304.0
Teams Version 1449/1.0.94.2022030501
Admin Agent Version: 1.0.0.202112100118.product

EXP50
Firmware Version: 1.0.1.8
Hardware Version: 75.1.0.0.0.0.9.0

[robertm]

(04-12-2022 01:30 AM)cjohnston Wrote:  We have a Yealink MP56 with an attached EXP50. Recently we have seen where the names no longer display, only the pictures.

MP56
Firmware Version: 122.15.0.77
Hardware Version: 122.2.0.0.1.0.32
Company Portal Version: 5.0.5304.0
Teams Version 1449/1.0.94.2022030501
Admin Agent Version: 1.0.0.202112100118.product

EXP50
Firmware Version: 1.0.1.8
Hardware Version: 75.1.0.0.0.0.9.0

Also seeing the same issue with the same device and patch combination.

Looks like a factory wipe of the device fixes the issue but with no idea of root cause it's hard to know whether or not we can just do that and regard the issue as closed.

[MMR1988]

(04-13-2022 08:29 PM)robertm Wrote:  

(04-12-2022 01:30 AM)cjohnston Wrote:  We have a Yealink MP56 with an attached EXP50. Recently we have seen where the names no longer display, only the pictures.

MP56
Firmware Version: 122.15.0.77
Hardware Version: 122.2.0.0.1.0.32
Company Portal Version: 5.0.5304.0
Teams Version 1449/1.0.94.2022030501
Admin Agent Version: 1.0.0.202112100118.product

EXP50
Firmware Version: 1.0.1.8
Hardware Version: 75.1.0.0.0.0.9.0

Also seeing the same issue with the same device and patch combination.

Looks like a factory wipe of the device fixes the issue but with no idea of root cause it's hard to know whether or not we can just do that and regard the issue as closed.

The problem seems to be solved with the yesterdays update of the teams app.