T57W Remote Phone Book

[ohaldi]

Hello,
I have just installed some T57W phones. I also created from an EPR software an xml file with the phone numbers.
I placed this file on a website and included the link in Remote URL. Everything works fine.
However when an external call comes in, it shows me the caller's number but not the name of the person in the xml file!
Many thanks in advance for any help
Otto

[complex1]

(11-17-2021 11:23 PM)ohaldi Wrote:  Hello,
I have just installed some T57W phones. I also created from an EPR software an xml file with the phone numbers.
I placed this file on a website and included the link in Remote URL. Everything works fine.
However when an external call comes in, it shows me the caller's number but not the name of the person in the xml file!
Many thanks in advance for any help
Otto

Hi,

Please check if "Incoming/Outgoing Call Lookup" is "ON".
Directory > Remote Phone Book

[ohaldi]

Hello,
Many thanks for your help.
The problem is that I had spaces in my number, while the caller's number is compacted. Now it works
Regards
Otto