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Yealink Forums » IP Phone Series » Accessories » WH66 Cannot set the Softphone

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WH66 Cannot set the Softphone
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ENFORCER Offline
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Post: #1
WH66 Cannot set the Softphone
I have been trying to get my new WH66 to use Voida App to be the softphone.
I have tried the UC and Teams options on the Settings, but nothing seems to make it work.
If I make a call from the Vodia App the headset works for mic and audio, however the button on the headset does not do anything.

When I dial a number from the WH66, I hear the dialtone, but it would appear that it is trying to use Teams to effect the call. This does nothing, as I do not have PSTN ability on Teams.
The Firmware is updated and current as of today.

I have seen a couple of other people mentioning similar problems with other VoIP Clients, yet no reply or acknowledgement from @Yealink. This is poor form, as I am testing this headset to deploy on mass. I am not getting a good first impression on the product or the support.
(This post was last modified: 06-02-2021 02:38 PM by ENFORCER.)
06-02-2021 08:33 AM
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Yisroel_MongoTEL Offline
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Post: #2
RE: WH66 Cannot set the Softphone
Not to excuse them, but this is a user community.

For Yealink Support contact them through a ticket (https://ticket.yealink.com/)
06-03-2021 01:46 PM
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ENFORCER Offline
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Posts: 7
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Post: #3
RE: WH66 Cannot set the Softphone
(06-03-2021 01:46 PM)Yisroel_MongoTEL Wrote:  Not to excuse them, but this is a user community.

For Yealink Support contact them through a ticket (https://ticket.yealink.com/)

Most Vendors have their staff always in the forums, to either tell them to book a ticket, or providing answers.
Appreciate the reply, I will submit a ticket. Hopefully I can get ti sorted, so I can help anyone in the same situation.
06-04-2021 10:26 AM
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