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+-- Forum: IP Phone Series (/forumdisplay.php?fid=4)
+--- Forum: Accessories (/forumdisplay.php?fid=28)
+--- Thread: WH66 Cannot set the Softphone (/showthread.php?tid=45162)
WH66 Cannot set the Softphone - ENFORCER - 06-02-2021 08:33 AM
I have been trying to get my new WH66 to use Voida App to be the softphone.
I have tried the UC and Teams options on the Settings, but nothing seems to make it work.
If I make a call from the Vodia App the headset works for mic and audio, however the button on the headset does not do anything.
When I dial a number from the WH66, I hear the dialtone, but it would appear that it is trying to use Teams to effect the call. This does nothing, as I do not have PSTN ability on Teams.
The Firmware is updated and current as of today.
I have seen a couple of other people mentioning similar problems with other VoIP Clients, yet no reply or acknowledgement from @Yealink. This is poor form, as I am testing this headset to deploy on mass. I am not getting a good first impression on the product or the support.
RE: WH66 Cannot set the Softphone - Yisroel_MongoTEL - 06-03-2021 01:46 PM
Not to excuse them, but this is a user community.
For Yealink Support contact them through a ticket (https://ticket.yealink.com/)
RE: WH66 Cannot set the Softphone - ENFORCER - 06-04-2021 10:26 AM
(06-03-2021 01:46 PM)Yisroel_MongoTEL Wrote: Not to excuse them, but this is a user community.
For Yealink Support contact them through a ticket (https://ticket.yealink.com/)
Most Vendors have their staff always in the forums, to either tell them to book a ticket, or providing answers.
Appreciate the reply, I will submit a ticket. Hopefully I can get ti sorted, so I can help anyone in the same situation.