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Yealink Forums » IP Phone Series » T5X Series v » T58A Teams Edition one way audio after 20 min

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T58A Teams Edition one way audio after 20 min
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maharam74 Offline
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Post: #1
T58A Teams Edition one way audio after 20 min
Currently running firmware
58.15.0.20

Yealink T58 Phone

Issue: When on a call for longer than 20 minutes one way audio occurs. It will happen exactly at the 20 minute mark. I can hear the caller the caller cannot hear me. We have re-produced this problem on another T58a phone also.

We have tried a Audiocode C450HD, MS Teams client and the issue does not happen at the 20 min mark.

Tried updating to the 58.15.0.26 firmware and still have the same issue.
03-08-2019 07:25 PM
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Stan_Yealink Offline
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Joined: Apr 2019
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Post: #2
RE: T58A Teams Edition one way audio after 20 min
Hi Maharam,

Would you mind go to ticket system https://ticket.yealink.com/ and submit a ticket with more necessary info for our debugging?
Here is the FAQ guide for export diagnostic files. http://support.yealink.com/faq/faqInfo?id=786

Thanks a lot for your support and cooperation.
05-17-2019 01:07 PM
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