+- Yealink Forums (http://forum.yealink.com/forum)
+-- Forum: IP Phone Series (/forumdisplay.php?fid=4)
+--- Forum: T5X Series (/forumdisplay.php?fid=58)
+--- Thread: T58A Teams Edition one way audio after 20 min (/showthread.php?tid=42533)
T58A Teams Edition one way audio after 20 min - maharam74 - 03-08-2019 07:25 PM
Currently running firmware
58.15.0.20
Yealink T58 Phone
Issue: When on a call for longer than 20 minutes one way audio occurs. It will happen exactly at the 20 minute mark. I can hear the caller the caller cannot hear me. We have re-produced this problem on another T58a phone also.
We have tried a Audiocode C450HD, MS Teams client and the issue does not happen at the 20 min mark.
Tried updating to the 58.15.0.26 firmware and still have the same issue.
RE: T58A Teams Edition one way audio after 20 min - Stan_Yealink - 05-17-2019 01:07 PM
Hi Maharam,
Would you mind go to ticket system https://ticket.yealink.com/ and submit a ticket with more necessary info for our debugging?
Here is the FAQ guide for export diagnostic files. http://support.yealink.com/faq/faqInfo?id=786
Thanks a lot for your support and cooperation.