VP530 and register

[iromero]

Hi,

We have a customer that has the VP530 working right but suddenly it says that the account is in a "unknown" state. Seeking for it in Asterisk we see that the account is correctly registered.

If we disable and enable the account it works perfectly again...

¿Is there any way to solve this?

Thanks.

Regards,
Ivan Romero

[Karl_Yealink]

When the account show "unknown", will the phones take incoming call and outgoing call?
What's the possiblity of the issue?
Sugget that you can descrease Server Expires(account->register) and Subscribe Period(account->advanced) then test again.

[Robert533]

Technically remote, but to the system, its local. Networked in via VPN tunnels between our gateways. Atleast local in the sense that we don't use the 3cx vpn functionality.

But... This is only happening to a few of over 50 phones, most of which are working flawlessly. Mine in particular, loses registration daily when none of the others will.

Today it dropped registration 3-4 times and no others did. Yesterday mine and a different phone did it a few times. ifacetimeapp