CP860 does not work connected to PC

[msc]

Hi, we have the CP860 conference phone which works great on our VoIP system. The thing is we also use Skype for sharing screens and audio for remote training. I cannot get it to work with a desktop computer with the audio cable provided. No sound!

Thanks

[Travis_Yealink]

(10-06-2017 01:18 PM)msc Wrote:  Hi, we have the CP860 conference phone which works great on our VoIP system. The thing is we also use Skype for sharing screens and audio for remote training. I cannot get it to work with a desktop computer with the audio cable provided. No sound!

Thanks

Hi,

Do you mean that all other audio can play via CP860, but ONLY Skype couldn't?
May I know after connet the CP860 to the PC, did you see the "PC-Mobile Mode" show up on the screen?

Best Regards,
Yealink_Travis

[Travis_Yealink]

(10-06-2017 01:18 PM)msc Wrote:  Hi, we have the CP860 conference phone which works great on our VoIP system. The thing is we also use Skype for sharing screens and audio for remote training. I cannot get it to work with a desktop computer with the audio cable provided. No sound!

Thanks

Hi，

I did the test again, and there is no problem if you use Skype, if you want I could record a video for you.
The thing is if the CP860 is "PC-Mobile Mode", if so, then all the audio could output from the CP860.

Yealink_Travis

[msc]

Thanks Travis

Having the sound coming out of the CP860 is what I am trying to achieve. It does not display pc mode when plugged in. Works fine on a smartphone!

Thanks again

[Travis_Yealink]

(10-17-2017 07:47 AM)msc Wrote:  Thanks Travis

Having the sound coming out of the CP860 is what I am trying to achieve. It does not display pc mode when plugged in. Works fine on a smartphone!

Thanks again

Hi,

May I know when you plugged smartphone in, does the screen has this prompt?

I attached our user guide for you, and please refer Page128.
BTW, did you test with another PC?

Regrads,
Yealink_Travis

[msc]

When I plug a smartphone in it does recognise it and displays it on thre lcd screen. I did try connecting my notebook using the same cable and it does not recognise it.

Thanks

[Travis_Yealink]

(10-18-2017 01:41 PM)msc Wrote:  When I plug a smartphone in it does recognise it and displays it on thre lcd screen. I did try connecting my notebook using the same cable and it does not recognise it.

Thanks

Hi,

This is very strange, may I know what's the operation system of your PC?
In my local test, I am using windows7, and everything works fine.

Is it convenient for you to record a short video to me?
Thanks.

Yealink_Travis

[msc]

Windows 7 and 10

[Travis_Yealink]

(10-25-2017 04:05 PM)msc Wrote:  Windows 7 and 10

Hi Sir,

I am not sure what happened on the device.
Would you plesae try to upgrade the firmware to the newest and then factory reset the phone and try again?
Firmware download link:
http://download.support.yealink.com/down...1.0.10.zip

If the issue still exist, please kindly offer us trace files for further analysis as below:
a. Level 6 syslog
b. PCAP trace
c. Config.bin
You can get the guide from this link to see how to export the issue data(trace files):
http://support.yealink.com/faq/faqInfo?id=311

Regards,
Yealink_Travis

[robertrenninger]

(10-06-2017 01:18 PM)msc Wrote:  Hi, we have the CP860 conference phone which works great on our VoIP system. The thing is we also use Skype for sharing screens and audio for remote training. I cannot work with a desktop computer with the audio cable provided. No sound!

Thanks

I have tried everything to get my PC860 to connect, never get PC mode. I ended up taping a mic to the top of the phone, and still have no way to get sound into the phone without splicing it to the mic.

Robert