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TelNet Worldwide_Support · 09-14-2017 03:14 PM

W56H setup. BW XSI fields are populated in configs, the Network Directory ENT/Group/ names are listed on the phone but cannot be accessed. The screen shows red X'd circle Connect Error! when OK is pressed.

**Lucia_Yealink** · 09-15-2017 02:59 AM

HI Sir,

For your problem, please provide the level 6 syslog, config.bin and pace trace when you reproduce the issue.
Refer to the FAQ to collect the three files:

Note to upgrade the firmware to the latest version before test:
http://ftp.yealink.com/?ShareToken=CC647...0E5827CDD6

Besides, how many phones you have in total? And how many of them have the issue?

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