T41P/T48G/T58V IPv6 SIP Issues

[Kevin_Yealink]

(06-20-2017 12:26 PM)ReubenFarrelly Wrote:  

(06-20-2017 11:52 AM)Kevin_Yealink Wrote:  Dear Reuben

I'm sorry we can't do more troubleshooting without syslog(level 6) and PCAP files.

After set the IPV6 configuration, the phone will reboot. After reboot, please go to settings->configuration to enable syslog level as 6 and start PCAP feature, you can push the phone to register.

Then you can reproduce the issue and export all files to me.

Thanks for your help.

BR
kevin

Hi Kevin,

The syslog files were included in the zip file I emailed you - inside the two different folders. Did you not see these or was there something wrong with them?

The phone only seems to generate blank pcap files when following your instructions below. Is this a known issue with the T58?

Thanks,
Reuben

Hi Reuben

The PCAP file is empty, the syslog file don't have SIP processing information. So it can't help us to do more troubleshooting.

I test in my side, T58V don't have any issue with capturing. So please set syslog level as 6, and start PCAP feature.

After that ,you can register again. It should work and export all files to me.
If you can connect your PC to PC port and enable 'span to PC' feature, you can capture PCAP on your PC.

Can you tell me how many phones will you need after testing.

BR
Kevin

[ReubenFarrelly]

(06-21-2017 02:14 AM)Kevin_Yealink Wrote:  Hi Reuben

The PCAP file is empty, the syslog file don't have SIP processing information. So it can't help us to do more troubleshooting.

I test in my side, T58V don't have any issue with capturing. So please set syslog level as 6, and start PCAP feature.

After that ,you can register again. It should work and export all files to me.
If you can connect your PC to PC port and enable 'span to PC' feature, you can capture PCAP on your PC.

Can you tell me how many phones will you need after testing.

BR
Kevin

Hi Kevin,

The pcap doesn't work at all for me on this phone - see screenshot below. If I select 'Start' and leave it for say 30s and then stop, and then click on Export I get a .pcap file with no content.

I will try and set up a span port in the next day or so and get a packet capture some other way.

Did you see in the log files when the phone boots up how the SIP application states that it has no connectivity when it in fact does?

Reuben

[ReubenFarrelly]

(06-21-2017 02:14 AM)Kevin_Yealink Wrote:  Hi Reuben

The PCAP file is empty, the syslog file don't have SIP processing information. So it can't help us to do more troubleshooting.

I test in my side, T58V don't have any issue with capturing. So please set syslog level as 6, and start PCAP feature.

After that ,you can register again. It should work and export all files to me.
If you can connect your PC to PC port and enable 'span to PC' feature, you can capture PCAP on your PC.

Can you tell me how many phones will you need after testing.

BR
Kevin

Hi Kevin,

The pcap doesn't work at all for me on this phone - see screenshot below. If I select 'Start' and leave it for say 30s and then stop, and then click on Export I get a .pcap file with no content.

I will try and set up a span port in the next day or so and get a packet capture some other way.

Did you see in the log files when the phone boots up how the SIP application states that it has no connectivity when it in fact does?

Reuben

[ReubenFarrelly]

Hi Kevin,

The pcap doesn't work at all for me on this phone - see screenshot below. If I select 'Start' and leave it for say 30s and then stop, and then click on Export I get a .pcap file with no content.

I will try and set up a span port in the next day or so and get a packet capture some other way.

Did you see in the log files when the phone boots up how the SIP application states that it has no connectivity when it in fact does?

At this stage I am only working with 4 of these phones.

Reuben

[attachment=4396]

[Kevin_Yealink]

(06-21-2017 02:00 PM)ReubenFarrelly Wrote:  Hi Kevin,

The pcap doesn't work at all for me on this phone - see screenshot below. If I select 'Start' and leave it for say 30s and then stop, and then click on Export I get a .pcap file with no content.

I will try and set up a span port in the next day or so and get a packet capture some other way.

Did you see in the log files when the phone boots up how the SIP application states that it has no connectivity when it in fact does?

At this stage I am only working with 4 of these phones.

Reuben

Hi Reuben

The log file don't have any sip processing, it can't help us. So please send new files to me when you are available.

BR
Kevin

[ReubenFarrelly]

(06-22-2017 12:25 PM)Kevin_Yealink Wrote:  Hi Reuben

The log file don't have any sip processing, it can't help us. So please send new files to me when you are available.

BR
Kevin

Emailed directly now. Let me know how you go Kevin.

Thanks,
Reuben

[Kevin_Yealink]

(07-09-2017 01:31 PM)ReubenFarrelly Wrote:  

(06-22-2017 12:25 PM)Kevin_Yealink Wrote:  Hi Reuben

The log file don't have any sip processing, it can't help us. So please send new files to me when you are available.

BR
Kevin

Emailed directly now. Let me know how you go Kevin.

Thanks,
Reuben

Hi Reuben

I don't receive the email with attachment.
Can you check and send to kevin@yealink.com

BR
Kevin

[Kevin_Yealink]

(06-22-2017 12:25 PM)Kevin_Yealink Wrote:  

(06-21-2017 02:00 PM)ReubenFarrelly Wrote:  Hi Kevin,

The pcap doesn't work at all for me on this phone - see screenshot below. If I select 'Start' and leave it for say 30s and then stop, and then click on Export I get a .pcap file with no content.

I will try and set up a span port in the next day or so and get a packet capture some other way.

Did you see in the log files when the phone boots up how the SIP application states that it has no connectivity when it in fact does?

At this stage I am only working with 4 of these phones.

Reuben

Hi Reuben

The log file don't have any sip processing, it can't help us. So please send new files to me when you are available.

BR
Kevin

Hi Reuben

Sorry for my mistake. I got the attachment. I will check with R&D guys.

BR
Kevin

[ReubenFarrelly]

(07-10-2017 08:56 AM)Kevin_Yealink Wrote:  Hi Reuben

Sorry for my mistake. I got the attachment. I will check with R&D guys.

BR
Kevin

Hi Kevin,

Can you please give me an update on this request? I haven't heard anything for 2 weeks now. This is an easily reproducible problem so I would hope the R&D engineers should have been able to easily reproduce this by now?

Please let me know if you need anything else.

Thanks,
Reuben

[Kevin_Yealink]

(07-25-2017 11:48 AM)ReubenFarrelly Wrote:  

(07-10-2017 08:56 AM)Kevin_Yealink Wrote:  Hi Reuben

Sorry for my mistake. I got the attachment. I will check with R&D guys.

BR
Kevin

Hi Kevin,

Can you please give me an update on this request? I haven't heard anything for 2 weeks now. This is an easily reproducible problem so I would hope the R&D engineers should have been able to easily reproduce this by now?

Please let me know if you need anything else.

Thanks,
Reuben

Dear Reuben

Yes, we already reproduce it in our side, our T58V is new product and R&D want to re-designed the firmware logic to fix this isuse.
So it may delay.

I will check internal and keep you update.

BR
Kevin