Agent queue status on DSS key

[johandezwaan]

Hello,

Can you make it possible to see the agent queue status on an DSS key and switch status with it?

We are using almost 70 yealink phones in combination with the 3CX PBX system. This feature would be an great gain for our users. we're using the T2xP and a few T3xP phones.

regards,
Johan

[Yealink Support]

Hi Johan,
Do you mean show ACD agent queue status of 3CX?

[johandezwaan]

Yes,

we want to check with an colored LED whether the agent is logged in or not.

[troosters]

(06-06-2013 07:12 PM)johandezwaan Wrote:  Yes,

we want to check with an colored LED whether the agent is logged in or not.

Hello,
How did you manage to do this ?

[Wilson_Yealink]

Hi johandezwaan/troosters,

Sorry, we don't support this feature with 3CX system.
If your pbx server is broadsoft, you can set an ACD type Dsskey to monitor the agent status.

thanks

[cadillackid]

this is an old thread but we accomplish this by using an XML key and a script that Logs the agent in or out as a toggle of the key.. and use XML to control the LED of the phone as on or off.

to monitor the Queue itself we use a BLF and the queue provides a hint to subscribe to, so when a call is in the queue it will set the hint as IN_USE and the light will turn red.
-Christopher

[James_Yealink]

Very thanks for your share.

Regards,
James

[troosters]

Cadillackid, can you als share the script ?
Thank you

[rider641]

(02-03-2015 07:42 AM)cadillackid Wrote:  this is an old thread but we accomplish this by using an XML key and a script that Logs the agent in or out as a toggle of the key.. and use XML to control the LED of the phone as on or off.

to monitor the Queue itself we use a BLF and the queue provides a hint to subscribe to, so when a call is in the queue it will set the hint as IN_USE and the light will turn red.
-Christopher

Hi cadillackid,

I am very interested in your solution.
Could you please provide me with your script?
Thank you a lot.
Sincerely.

[cadillackid]

(04-27-2015 04:33 AM)rider641 Wrote:  

(02-03-2015 07:42 AM)cadillackid Wrote:  this is an old thread but we accomplish this by using an XML key and a script that Logs the agent in or out as a toggle of the key.. and use XML to control the LED of the phone as on or off.

to monitor the Queue itself we use a BLF and the queue provides a hint to subscribe to, so when a call is in the queue it will set the hint as IN_USE and the light will turn red.
-Christopher

Hi cadillackid,

I am very interested in your solution.
Could you please provide me with your script?
Thank you a lot.
Sincerely.

are you guys using Asterisk? my script is PHP and designed to log an agent into the queue using the asterisk AMI, for the queue status light, there is a known patch (and in asterisk 11 and above it is a permanent feature) to subscribe your button as a BLF to the queue..

say your queue name is 'callcenter', you would set up the monitored extension on the BLF as Queue:callcenter which then (by asterisk default) goes to 'AST_DEVICE_RINGING' which makes the BLF key flash. we enhanced it slightly by taking a queue count in queue.c and patching asterisk in our cloud server to have the BLF go to 'In use' for 1 call in the queue, and go to 'ringing' for more than 1 call in the queue.

I dont think my script will work if you are using 3CX as its a PHP that talks directly to asterisk. if you are asterisk I can show you how it works.
-Christopher