Agent queue status on DSS key

[rider641]

(02-03-2015 07:42 AM)cadillackid Wrote:  this is an old thread but we accomplish this by using an XML key and a script that Logs the agent in or out as a toggle of the key.. and use XML to control the LED of the phone as on or off.

to monitor the Queue itself we use a BLF and the queue provides a hint to subscribe to, so when a call is in the queue it will set the hint as IN_USE and the light will turn red.
-Christopher

Hi cadillackid,

I am very interested in your solution.
Could you please provide me with your script?
Thank you a lot.
Sincerely.