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Agent queue status on DSS key
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rider641 Offline
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Post: #9
RE: Agent queue status on DSS key
(02-03-2015 07:42 AM)cadillackid Wrote:  this is an old thread but we accomplish this by using an XML key and a script that Logs the agent in or out as a toggle of the key.. and use XML to control the LED of the phone as on or off.

to monitor the Queue itself we use a BLF and the queue provides a hint to subscribe to, so when a call is in the queue it will set the hint as IN_USE and the light will turn red.
-Christopher

Hi cadillackid,

I am very interested in your solution.
Could you please provide me with your script?
Thank you a lot.
Sincerely.
04-27-2015 04:33 AM
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RE: Agent queue status on DSS key - rider641 - 04-27-2015 04:33 AM

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