Compatible RJ12 cable for EHS36

[complex1]

(10-29-2020 12:39 PM)bnmand Wrote:  I have swapped back and forth with the old cord multiple times. The old broken cord still works but is easily dislodged as the connector is broken at one end. The new cord that is longer and not broken doesn't work. I was hoping for some clarification to either get the new cord working or point to one that is definitely known to work.

Hi,

Do the wire colors match in the connectors of the defective and new cable?
Please check if there are no wire twists in the new cable?
In other words: visually and technically check the new cable for differences with the old cable... if possible.
Didn't you accidentally buy a cross cable? (pinout RJ12 - RJ12: 1-6 / 2-5 / 3-4 / 4-3 / 5-2 / 6-1)

Hope this will help.