W52P and W53H Handset Compatibility...

[keattto]

(04-27-2021 12:27 AM)starion Wrote:  So, I'm still going to have to wind up replacing the base station.

From the customer's perspective, it doesn't make sense to keep buying the whole system every 2-3 years because one of the handsets broke and is no longer supported/available. That's pretty poor life expectancy for a VoIP phone that the customer doesn't use 95% of the functions on.

We'd be better off to sell them a single or two line gateway with an inexpensive 3-handset/base station from Office Depot.

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Also, anybody else want to weigh in here? According to Yealink sales, the W53H IS compatible with the W52P base station, which I can find no evidence to support. Just trying to decide whether to send these back or not. Should also point out that the W52P does not show EOL on their website, further aggravating the situation between our company, Yealink, and the customer. Customer is stating (rightfully so) that Yealink still shows it as a current product and therefore should have availability of replacements.

agreed. best to be wary when using newer handsets and older base stations. stick to near models 52s with w60s, 56s with w70s, there are w80s now as well so keep that in mind if you want to avoid the capitalism elements of "Planned obsolescence"