Make call when phone is ringing

[jolouis]

Maybe have them use DND as part of the flow?
i.e.
1) Answer call
2) Record information from caller
3) Hang up
4) Activate DND by pressing DND softkey
5) Place new call (this phone won't see any of the other incoming calls)
6) When they're done the new call, press DND to return to "answering" mode
Repeat step 1.

Slightly more work for the users, but would also keep them from being bothered by the other ringing calls that they presumably would not be able to answer and deal with while reporting anyway?

Just a thought