Intercom and BLF

[remingtonsmith]

(11-03-2020 11:37 PM)eric@salemcomputer.com Wrote:  Apologies for the delay! I figured out the answer to this and missed this forum of places to update with the results. The magic config lines that I found on my own that Yealink Support was unable to provide is:

features.intercom.feature_access_code = *5
features.blf.intercom_mode.enable = 1

Obviously replace the number with whatever your controller needs and this made the BLF buttons do exactly what I wanted which is monitor the extension in the Value field but dial as an intercom call when the button is pressed. This also makes it so you can use the buttons for transfers and such since the value does not contain the intercom code.

Hope this helps!

Eric:

Thank you so much for posting this. I spent too many hours simply trying to make a BLF Intercom key (a.k.a. an intercom with presence key). I added the codes you provided and could not get it to work, but it was enough to point me in the direction of some documentation that did get it working for me with my Jive / GoToConnect provider. Ultimately, I needed to add the following codes to the configuration to get this to work with Jive / GoToConnect on Yealink T48S phones:

features.blf.intercom_mode.enable = 1
features.intercom.feature_access_code = *
features.intercom.mode = 1

Yealink must make this feature easier to find and implement.

For Jive / GoToConnect users, these codes must be added to the provisioning template for your account by Jive / GoToConnect technical support. Otherwise, any manual changes to the configuration file on the Yealink phones will be overwritten the next time Jive / GoToConnect reprovisions the phones.

Thanks again Eric!