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+--- Forum: General topics (/forumdisplay.php?fid=15)
+--- Thread: No Yeaklink support? Ticket pages broken (/showthread.php?tid=45191)
No Yeaklink support? Ticket pages broken - ColinIsHere - 06-12-2021 02:36 AM
Is this the only way to get support for Yeaklink phones? The email address support@yeaklink.com generates an autoresponse that the email address is not monitored and to use the ticket page for support https://ticket.yealink.com. They also give a link to create an account. However, even after creating that account and trying to access the support page, I still just get a 403 access forbidden error every time. How can a company charge hundreds of dollars per phone and then not provide support to its customers? This seems like just inconceivably horrible support. Or am I missing something and doing something wrong?
Here's the auto-response email I received with links and instructions that don't work:
********************THIS IS AN AUTO-RESPONSE EMAIL. PLEASE DO NOT REPLY TO THIS MESSAGE. *****************
Dear Yealink customer,
Please kindly notice this support mailbox is no longer in service for technical issues, from now on this mailbox is for ticket status checking only.
Please raise your issue or question in our professional ticket system (https://ticket.yealink.com) to get a quick response.
How to Get Your Ticket Account？
•Please follow this guide http://support.yealink.com/faq/faqInfo?id=678 to register your ticket account.
•Any problem on registration please contact support@yealink.com
How to use Yealink Ticket System?
• Please follow Yealink Ticket Quick Guide: http://support.yealink.com/faq/faqInfo?id=703
Enjoy Yealink Ticket Service!
Best Regards,
Yealink Support Team