[YMCS/YDMP Free Trial Program]Yealink would like to offer Free Trial Program of Yealink device management service for our current eligible customers. You can see the details below.

Post Reply 
Thread Rating:
  • 0 Votes - 0 Average
  • 1
  • 2
  • 3
  • 4
  • 5
No Yeaklink support? Ticket pages broken
Author Message
ColinIsHere Offline
Junior Member

Posts: 7
Joined: Apr 2021
Reputation: 0
Post: #1
No Yeaklink support? Ticket pages broken
Is this the only way to get support for Yeaklink phones? The email address support@yeaklink.com generates an autoresponse that the email address is not monitored and to use the ticket page for support https://ticket.yealink.com. They also give a link to create an account. However, even after creating that account and trying to access the support page, I still just get a 403 access forbidden error every time. How can a company charge hundreds of dollars per phone and then not provide support to its customers? This seems like just inconceivably horrible support. Or am I missing something and doing something wrong?

Here's the auto-response email I received with links and instructions that don't work:

Dear Yealink customer,

Please kindly notice this support mailbox is no longer in service for technical issues, from now on this mailbox is for ticket status checking only.

Please raise your issue or question in our professional ticket system (https://ticket.yealink.com) to get a quick response.

How to Get Your Ticket Account?
•Please follow this guide http://support.yealink.com/faq/faqInfo?id=678 to register your ticket account.
•Any problem on registration please contact support@yealink.com
How to use Yealink Ticket System?
• Please follow Yealink Ticket Quick Guide: http://support.yealink.com/faq/faqInfo?id=703

Enjoy Yealink Ticket Service!

Best Regards,
Yealink Support Team
06-12-2021 02:36 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Post Reply 

Messages In This Thread
No Yeaklink support? Ticket pages broken - ColinIsHere - 06-12-2021 02:36 AM

Possibly Related Threads...
Thread: Author Replies: Views: Last Post
Exclamation Yealink ticket support enasxristis 0 441 04-25-2024 04:02 PM
Last Post: enasxristis
  TLS 1.2 support dgilson 0 726 02-23-2024 12:24 AM
Last Post: dgilson
  Phones no longer support Let Encrypt johnbeaumont 20 34,738 01-19-2024 08:09 AM
Last Post: tom-nbb
Exclamation Can't Create Support Ticket nthoman@bmic.com 0 893 10-26-2023 04:16 AM
Last Post: nthoman@bmic.com
  Yealink Support - RMA shamrockyealink 1 1,723 09-26-2023 10:51 PM
Last Post: Yisroel_MongoTEL
  View old support tickets Mutu Support 1 1,483 09-11-2023 09:07 PM
Last Post: Yisroel_MongoTEL
  Softphne Support Windows 11 muadib 0 1,780 03-01-2023 03:36 PM
Last Post: muadib
  WH66 Answer button / Softphone support gareth20202 2 3,605 02-15-2023 11:34 AM
Last Post: karthikrm
  Do Yealink IP Phones Support ZRTP? nolto 0 1,650 01-15-2023 11:35 PM
Last Post: nolto
  Disappointed with warranty support cdnNick 6 14,944 11-05-2021 11:11 PM
Last Post: Yisroel_MongoTEL

Forum Jump:

User(s) browsing this thread: 1 Guest(s)

Contact Us   Yealink   Return to Top   Return to Content   Lite (Archive) Mode   RSS Syndication