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features.off_hook_answer.enable not working as expected - Printable Version

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+--- Thread: features.off_hook_answer.enable not working as expected (/showthread.php?tid=41149)



features.off_hook_answer.enable not working as expected - ipcsolutions - 09-23-2017 03:36 AM

Hi there

I understand that the functionality this parameter provides is to not automatically answer an incoming line upon lifting the handset (and other methods) and a Line key needs to be pressed. This allows for selective lines to be answered rather than the first one ringing on the phone.

The functionality works as expected however if you lift the handset and then put it back down without selecting a line, you hang up the ringing line.

This behaviour is obviously not acceptable and I suspect is a bug.
I am running Firmware 28.81.0.110.

Thanks
Mike


RE: features.off_hook_answer.enable not working as expected - Lucia_Yealink - 09-26-2017 03:44 AM

HI Mike,

You are right.
I have test in my side with version 82, and it can work well as you expected.
So please upgrade the firmware to the latest version and test:
http://download.support.yealink.com/download?path=upload%2Fattachment%2F2017-9-13%2F6%2F79c77f8f-1795-4462-a848-ffda627db8e4%2FT46-28.82.0.20.rom

After that, if the problem still exist, then please provide the level 6 syslog, config.bin and pace trace to us to locate the problem whenyou reproduce the issue.
Refer to the FAQ to collect the three files:
http://support.yealink.com/faq/faqInfo?id=313

Besides´╝î how many phones you have in total? How many of them have the issue?
Does only the T46G have the problem?

Best Regards,
Lucia


RE: features.off_hook_answer.enable not working as expected - ipcsolutions - 09-26-2017 11:16 AM

Hmm still not getting replies via email.
Thanks I can confirm the new firmware solves the problem.

Mike


RE: features.off_hook_answer.enable not working as expected - Lucia_Yealink - 09-27-2017 03:03 AM

Thank you for you cofirmation.
Hope you everything goes well.