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+--- Forum: Configuration (/forumdisplay.php?fid=24)
+--- Thread: Program DSS / Softkey for specific menu item (/showthread.php?tid=32546)
Program DSS / Softkey for specific menu item - mcdowellster - 10-25-2016 03:49 AM
Hello,
As 3CX doesn't really have a shared mailbox option I've been working to make my own solution. As it stands, adding a shared extension will indeed make the voicemail light blink however it doesn't tell you WHICH mailbox has messages waiting. This is a problem for our customer service people.
I've been looking for a way to bring up:
Menu -> 4. Message -> 1. Voice Mail -> 1. View Voice Mail
With a single button press instead of having users browse these menus constantly. Using this menu would mean our users could see messages waiting in the corresponding lines.
Any advice / ideas?
RE: Program DSS / Softkey for specific menu item - Kevin_Yealink - 10-25-2016 02:01 PM
(10-25-2016 03:49 AM)mcdowellster Wrote: Hello,
As 3CX doesn't really have a shared mailbox option I've been working to make my own solution. As it stands, adding a shared extension will indeed make the voicemail light blink however it doesn't tell you WHICH mailbox has messages waiting. This is a problem for our customer service people.
I've been looking for a way to bring up:
Menu -> 4. Message -> 1. Voice Mail -> 1. View Voice Mail
With a single button press instead of having users browse these menus constantly. Using this menu would mean our users could see messages waiting in the corresponding lines.
Any advice / ideas?
Hello
Nice to know you.
For your request, we will add this feature on V81 broadsoft firmware. But you should register a broadsoft account on the phone, and configure the XSI on the phone too.
If you use non-broadsoft platform, i'm sorry to tell you that we don't suppot this feature in the next firmware.
BR
Kevin