+- Yealink Forums (http://forum.yealink.com/forum)
+-- Forum: IP Phone Series (/forumdisplay.php?fid=4)
+--- Forum: T4x Series (/forumdisplay.php?fid=31)
+--- Thread: T46G - Visual Alert Pickup (/showthread.php?tid=1829)
T46G - Visual Alert Pickup - GDEffe - 05-28-2014 07:34 PM
Hello,
I need help to properly configure visual alerts pickups.
when there is a call to the BLF extension, I am shown 2801 <- anonymous instead of the number or caller name, why?
it is registered on elastix 2.4.0 with asterisk 1.8.20.
ask me any other info you need to help me..
thanks
RE: T46G - Visual Alert Pickup - Yealink Support - 06-03-2014 10:56 AM
Do you test V71 or V72 firmware again?
In order to do more troubleshootings, please supply syslog level 6, config.bin and pcap and send to support@yealink.com or support.usa@yealink.com
How to Get the Correct Syslog, Config.bin and Trace
RE: T46G - Visual Alert Pickup - GDEffe - 06-03-2014 03:38 PM
Thanks,
my version is:
Versione Firmware 28.72.0.25
Versione Hardware 28.2.0.128.0.0.0
the problem is always with both internal and external calls.
as you request I send you trace and log.
Thanks
RE: T46G - Visual Alert Pickup - GDEffe - 06-20-2014 08:10 PM
Any news?
thanks
RE: T46G - Visual Alert Pickup - Yealink Support - 06-23-2014 02:18 PM
Did you send syslog level 6, config.bin and pcap to support@yealink.com or support.usa@yealink.com ?
If yes, please let me know, we will support you as soon as possible via email.
If no, could you send them to us?
thanks
RE: T46G - Visual Alert Pickup - GDEffe - 06-23-2014 05:31 PM
I send the requested item via mail at Data: 03/06/14 09:26
but no answer yet from them
RE: T46G - Visual Alert Pickup - Yealink Support - 06-24-2014 02:26 PM
Hi GDEffe,
Sorry for the inconvenience.
I think that my colleagues missed your email. Could you provide more detailed operations about your issue and mail to support@yealink.com again?
We will support you as soon as possible.
thanks
RE: T46G - Visual Alert Pickup - GDEffe - 06-25-2014 02:58 PM
OK, I send the mail to support with the requested item.
thanks