+- Yealink Forums (http://forum.yealink.com/forum)
+-- Forum: Video Collaboration (/forumdisplay.php?fid=5)
+--- Forum: VP530 (/forumdisplay.php?fid=25)
+--- Thread: Paging cutting off ongoing call (/showthread.php?tid=1756)
Paging cutting off ongoing call - aboodoo - 05-15-2014 11:12 PM
Good day all,
My VP530 drops ongoing phone calls when it receives an incoming page. Any ideas on what can be causing this and how I can resolve it?
RE: Paging cutting off ongoing call - Yealink Support - 05-16-2014 09:13 AM
Sorry. In order to do more troubleshootings, please supply syslog level 6, config.bin and pcap to your distributor, support@yealink or support.usa@yealink.com.
How to Get the Correct Syslog, Config.bin and Trace
RE: Paging cutting off ongoing call - CWR - 05-16-2014 09:45 AM
I don't have that unit but the other units have a Paging barge option...
RE: Paging cutting off ongoing call - aboodoo - 05-16-2014 11:20 PM
Great suggestion craigreilly. I checked out the Intercom Barge through the webpage of the phone and Phone>Features>Intercom Barge and it is disabled but I suppose that Intercom and Paging may be implemented differently. I am going to get the logs to send to support.
RE: Paging cutting off ongoing call - aboodoo - 05-21-2014 02:06 AM
I have sent the logs. Any estimate for how long they will take to reply?
RE: Paging cutting off ongoing call - Yealink Support - 05-28-2014 07:25 PM
Hi aboodoo,
Do you receive the reply from support? What is the firmware of your VP530? Do you set some different settings in VP530?