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+-- Forum: IP Phone Series (/forumdisplay.php?fid=4)
+--- Forum: General topics (/forumdisplay.php?fid=15)
+--- Thread: Message waiting indictator (/showthread.php?tid=15430)
Message waiting indictator - Darrin Higginson - 05-23-2016 11:45 AM
Hi,
I am having trouble with the MWI staying on for more than 1 minute,
I have tried several setting changes.
We use 2Talk as a provider and the message will be received and show up for up to a minute then the light will stop flashing and the mail envelope will disappear.
Am I missing a setting? MWI enabled, and subscription set at 3600.
Thanks is advance
Darrin
RE: Message waiting indictator - Yealink_Michael - 05-25-2016 08:52 PM
hi
have you do some setting on the sever side to read the voice mail automatically ?
if the mail envelope disappeared, then you access the voice mail , is the new voice mail rode ? or still exist ?
which model and firmware you use ? it is advised to upgrade t the newest firmware and reset to test , firmware download link :
http://support.yealink.com/documentFront/forwardToDocumentFrontDisplayPage
if the issue still exist , then please provide the trace file for future analysis,trace file including pcap file, config bin and syslog file , we need pcap file to check the communication of phone and server side , we need syslog file to know what happened to phone side , and we need config file to check if any configuration is missed, so we need three of them provide at one time.
for how to get them , please refer to the FAQ below:
http://forum.yealink.com/forum/showthread.php?tid=1319
please send us the trace file ASAP so that your issue can be solved faster !
let me know if any question
TKS & BR
Michael
Yealink Wiki : http://support.yealink.com/