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+-- Forum: FAQs etc (/forumdisplay.php?fid=38)
+--- Forum: V73 Official Firmware (/forumdisplay.php?fid=41)
+--- Thread: BLF feature - T29G v.46.80.0.95 wont work (/showthread.php?tid=13061)
BLF feature - T29G v.46.80.0.95 wont work - Bee - 03-03-2016 12:29 AM
Hi,
We have T29G with
Firmware Version 46.80.0.95
Hardware Version 46.0.0.128.0.0.0
The BLF Feature does not work.
I already read this http://support.yealink.com/faq/faqInfo?id=264 and http://forum.yealink.com/forum/showthread.php?tid=3398&pid=13645&mode=threaded but it still not working.
We tested Blf in T22P model and it works. But in T29G. it wont
RE: BLF feature - T29G v.46.80.0.95 wont work - Yealink_Michael - 03-03-2016 06:01 AM
hi
thanks for your information
for this issue, please check below :
1. is the BLF setting correct ? value and label and line value are all correct ?
2. BLF not working means the BLF light will not light up or the status of the light will not change when phone is in a different status ? please describe the issue scenario more clear to us so that we can provide better support !
at last , please provide us the trace file for future analysis,trace file including pcap file, config bin and syslog file , we need pcap file to check the communication of phone and server side , we need syslog file to know what happened to phone side , and we need config file to check if any configuration is missed, so we need three of them provide at one time.
for how to get them , please refer to the FAQ below:
http://forum.yealink.com/forum/showthread.php?tid=1319
we can do nothing without any trace file you provide !
let me know if any question
TKS & BR
Michael
RE: BLF feature - T29G v.46.80.0.95 wont work - oliv - 03-30-2016 07:00 PM
(03-03-2016 12:29 AM)Bee Wrote: Hi,
We have T29G with
Firmware Version 46.80.0.95
Hardware Version 46.0.0.128.0.0.0
The BLF Feature does not work.
I already read this http://support.yealink.com/faq/faqInfo?id=264 and http://forum.yealink.com/forum/showthread.php?tid=3398&pid=13645&mode=threaded but it still not working.
We tested Blf in T22P model and it works. But in T29G. it wont
Do you have any value set in pickup field ? (such as:
expansion_module.1.key.33.pickup_value = *8)
Removing it from a non-working BLF key on a T27P of mine, made it work at once.