01-12-2024, 07:24 PM
T58A damages UH36
I'm using a new UH36 headset on the T58A IP phone. First time when I connected the UH36, I opened the headset app and the phone told me, there would be a new firmware for the UH36 and suggested me to update. As I wanted to work immediately I ignored the update and the UH36 worked well with the 1.410.0.35 firmware installed in it.
After some days I started the headset app again and got the message to do the update again. This time I started the update. But after about one second the upgrading stopped and the phone displayed the message 'Firmware upgrade failed'. I tried to restart the upgrade and it's always the same. The upgrade stops after one second.
If I skip the upgrade the phone now shows the message that the UH36 firmware is damaged and must be updated. And indeed the UH36 does not work any more.
I tried to contact the Yealink support but don't get an answer. Does someone has an idea how I can get a running firmware in the UH36? Thank you.
I'm using a new UH36 headset on the T58A IP phone. First time when I connected the UH36, I opened the headset app and the phone told me, there would be a new firmware for the UH36 and suggested me to update. As I wanted to work immediately I ignored the update and the UH36 worked well with the 1.410.0.35 firmware installed in it.
After some days I started the headset app again and got the message to do the update again. This time I started the update. But after about one second the upgrading stopped and the phone displayed the message 'Firmware upgrade failed'. I tried to restart the upgrade and it's always the same. The upgrade stops after one second.
If I skip the upgrade the phone now shows the message that the UH36 firmware is damaged and must be updated. And indeed the UH36 does not work any more.
I tried to contact the Yealink support but don't get an answer. Does someone has an idea how I can get a running firmware in the UH36? Thank you.