07-30-2021, 05:34 AM
We are having an issue that only happens under these circumstances:
On a call with an outside caller (Teams voice); if the other person hangs-up the call first; Teams acknowledges the hang-up on the computer; but the Yealink MP50 will not hang-up. Pushing the hang-up button does not work.
This seems to happen for users that have a different audio device set as the default device.
Example:
Employee has Poly BT600 set as default device; Makes a call from the Yealink MP50; customer hangs-up first. In that scenario, Teams will close the call, but the Yealink will not let go of the call.
I do not know if this is a Yealink issue or a Teams issue.
I am open to any suggestions.
Thank you
On a call with an outside caller (Teams voice); if the other person hangs-up the call first; Teams acknowledges the hang-up on the computer; but the Yealink MP50 will not hang-up. Pushing the hang-up button does not work.
This seems to happen for users that have a different audio device set as the default device.
Example:
Employee has Poly BT600 set as default device; Makes a call from the Yealink MP50; customer hangs-up first. In that scenario, Teams will close the call, but the Yealink will not let go of the call.
I do not know if this is a Yealink issue or a Teams issue.
I am open to any suggestions.
Thank you