10-07-2016, 09:01 AM
This may sound strange however I have come across at least 4 yealink phones where Line is "Disabled" by itself.
To get this fixed, all we need to do is login to Yealink and "Enable" line and "Confirm" settings.
Initially I didint pay much attention as I though this may be just someone being smart and disabling their line so that do not receive calls. However I have received similar reports from more then 3 customers.
I cant remember which yealink phones previous customers used.
I have managed to get logs and screenshots of this one.
T41p
Firmware Version 36.80.0.70
Hardware Version 36.0.0.0.0.0.0
I have attached screenshot and logs.
Any thought on why line "disables" by itself ?
EDIT : To add further, I have tried disabling phone myself couple of time and enabling before taking logs. I assume you will see that operation in logs. When customer sent us this phone, line was disabled.
To get this fixed, all we need to do is login to Yealink and "Enable" line and "Confirm" settings.
Initially I didint pay much attention as I though this may be just someone being smart and disabling their line so that do not receive calls. However I have received similar reports from more then 3 customers.
I cant remember which yealink phones previous customers used.
I have managed to get logs and screenshots of this one.
T41p
Firmware Version 36.80.0.70
Hardware Version 36.0.0.0.0.0.0
I have attached screenshot and logs.
Any thought on why line "disables" by itself ?
EDIT : To add further, I have tried disabling phone myself couple of time and enabling before taking logs. I assume you will see that operation in logs. When customer sent us this phone, line was disabled.