Yealink Forums

Hi Support,

We would like to have the following feature.

Let's say we have assigned four line keys for account 1, I talk on the phone and I see another call coming in. I hit the second flashing line key and pick up the call, at the same time, the first call is on hold and we see it flashing red.

Then comes in a third call, so I hit the new flashing line key and now the first two calls or on hold. each one on their own button.

The issue is, that I don't remember which call is on hold on which button.

Is there a way that it should always show the caller ID number near the line key that's on hold, so I would know which call I want to pick up.

I know that ShoreTel phones have this feature.

Hello Abe,

It can't be done currenlty.
I will send the request to product department and see what they say.

Regards,
James

(11-12-2015 06:16 AM)Yealink_James Wrote: [ -> ]Hello Abe,

It can't be done currenlty.
I will send the request to product department and see what they say.

Regards,
James

Hi James,

Actually it is supported!!!!!!!!

I emailed support.usa@yealink.com, and this was the reply:

Hi Abe,

This is klaus from yealink support team,nice to work with you.

For your question,you can press the "up" and "down" key to check who was holded!