No audio on external calls

[YMCS/YDMP Free Trial Program]Yealink would like to offer Free Trial Program of Yealink device management service for our current eligible customers. You can see the details below.
https://www.yealink.com/ydmp-freetrial-2020

Thread Rating:

0 Votes - 0 Average
1
2
3
4
5

Threaded Mode \| Linear Mode No audio on external calls
Author	Message

Yealink Support Offline

Administrator

Posts: 2,683

Joined: Dec 2012

Reputation: 25

Post: #2

RE: No audio on external calls

Hi ITSD,
1. Both of these two phones are W52P? Or cellphone call W52P?
2. Did you try with other phones, and also have the same issue when using other phones?
3. Could you provide PCAP trace, syslog(level 6) and config.bin file to us, so we can analyze?
Before you export the syslog, please set log level as 6, and reboot the phone, then click Start,and reproduce the issue, then click Stop,and export the trace, syslog, config,bin to us.
(About where to export these files, please refer to attached screenshot.)
These three files are very important for us, hope you can kindly understand.
Thanks.

Attached File(s) Thumbnail(s)

09-23-2013 02:11 PM

« Next Oldest | Next Newest »

Messages In This Thread

No audio on external calls - ITSD - 09-20-2013, 05:45 PM

RE: No audio on external calls - Yealink Support - 09-23-2013 02:11 PM

RE: No audio on external calls - Michael - 10-15-2013, 05:23 PM

RE: No audio on external calls - ITSD - 10-17-2013, 03:40 PM

RE: No audio on external calls - Yealink Support - 10-21-2013, 02:48 PM

RE: No audio on external calls - ITSD - 11-04-2013, 09:11 PM

RE: No audio on external calls - Yealink Support - 11-06-2013, 10:32 AM

RE: No audio on external calls - ITSD - 11-08-2013, 05:34 PM

RE: No audio on external calls - Yealink Support - 11-09-2013, 11:15 AM

RE: No audio on external calls - andydls - 06-25-2014, 08:30 PM

RE: No audio on external calls - Michael - 11-12-2013, 03:52 AM

RE: No audio on external calls - ITSD - 11-18-2013, 08:03 PM

RE: No audio on external calls - Michael - 12-02-2013, 12:31 AM

RE: No audio on external calls - Yealink Support - 06-26-2014, 09:15 AM

RE: No audio on external calls - Isaac - 07-25-2014, 06:50 AM

RE: No audio on external calls - AndrewZ - 01-14-2015, 06:11 PM

RE: No audio on external calls - James_Yealink - 01-15-2015, 04:57 PM

RE: No audio on external calls - AndrewZ - 01-16-2015, 06:13 PM

RE: No audio on external calls - AndrewZ - 04-07-2015, 05:55 PM

RE: No audio on external calls - James_Yealink - 04-07-2015, 09:40 PM

Possibly Related Threads...
Thread:		Author	Replies:	Views:	Last Post
	Handheld does not receive incoming calls	dunzi	3	10,225	12-02-2020 10:41 PM Last Post: complex1
	Cannot transfer incoming calls	EverythingVoice	0	5,338	06-19-2018 10:36 AM Last Post: EverythingVoice
	cannot transfer calls to every W52H handheld	Basylnk	1	7,773	04-23-2018 07:21 AM Last Post: anonymous1712222627012
	W52P won't make outgoing calls	Little Assynt	7	34,257	02-05-2018 07:07 AM Last Post: Evan_Yealink
	W52P - One Way Audio With Outgoing Calls	JayFar	3	12,467	06-15-2017 01:37 AM Last Post: Kevin_Yealink
	W52P Non audio on some external calls	dstamour	3	11,212	05-16-2017 08:43 AM Last Post: Kevin_Yealink
	Calls droppping after 30 seconds	gnuijten	1	8,930	02-05-2017 02:01 PM Last Post: Jensen_Yealink
	Firewall blocking internal calls	Silent Bob	2	8,487	12-07-2016 02:05 AM Last Post: Lucia_Yealink
	Calls dropping at 37 Seconds	norbi	9	27,166	11-28-2016 01:00 AM Last Post: Travis_Yealink
	simultaneous HD calls limit	alexnm	3	10,394	04-30-2016 09:38 PM Last Post: Karl_Yealink

Forum Jump:

User(s) browsing this thread: 1 Guest(s)

Log in