[YMCS/YDMP Free Trial Program]Yealink would like to offer Free Trial Program of Yealink device management service for our current eligible customers. You can see the details below.

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Add ability to change app-name on syslog
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jcaruso Offline
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Post: #3
RE: Add ability to change app-name on syslog

I have about 400+ endpoints spread across 70~ locations. Using syslog to centralize log management makes troubleshooting a lot easier for me.

Yes I could wait until an issue happens and then submit a ticket to Yealink and wait for resolution, but a lot of times because of the time zone difference and the need for issues to be resolved more quickly this is not feasible.

Right now, we have to wait for an issue is reported and then export the syslog. Depending on when the issue happened, since Yealink phones have limited memory for log files, the log may be truncated. Also, if the phone was powered off then the log file would be lost. Being able to have all phones log to a central server now gives the option to back up those logs.

Normally I would just put a syslog server on site and then I could sort by IP address. However, it is not cost efficient to put 70~ servers at 70~ sites. If I forward to a remote syslog server like I'm trying to do, then there is no way to put the logs into different files. Instead I get all of the logs from all phones in one file.

If I could specify the app name as according to the RFC this would be fixed.

There is a lot of useful information in the syslog that other people besides your engineers can use. I'm speaking not of the actual end users but the people who manage those devices.

Please understand that this would allow me to provide a better experience to my customers and when I did need to submit an issue to Yealink I would already have the logs available.
(This post was last modified: 09-21-2015 09:08 PM by jcaruso.)
09-21-2015 08:09 PM
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RE: Add ability to change app-name on syslog - jcaruso - 09-21-2015 08:09 PM

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