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How to change the Hold key to function as predefined function
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mak_make Offline
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Joined: Feb 2013
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Post: #7
RE: How to change the Hold key to function as predefined function
(09-17-2013 08:53 PM)briankelly63 Wrote:  In many installations there is no need for a HOLD button but instead there is a need for a PARK button. Users understand the concept of HOLD but many think of it in terms of the way old Key Telephone systems used to operate. In those systems if you placed someone on hold you could go to another phone and pick up the call.

People are familiar with the HOLD button and that is the button they will look for on the phone. They become confused with the idea of looking or using some other button that they often can't remember.

To PARK a call in Asterisk you transfer the call to 70. If you could just add the same redefine-ability to the HOLD that you have given to other keys (like the softkeys) that would solve the problem. I don't see any downside to providing that capability.

Yes, this is want I required for other customers that needs SLA Application approach.
09-18-2013 12:47 PM
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RE: How to change the Hold key to function as predefined function - mak_make - 09-18-2013 12:47 PM

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