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Factory Reset for EXP40
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Post: #7
RE: Factory Reset for EXP40
(08-19-2013 06:00 PM)Boolah Wrote:  
(08-19-2013 03:21 PM)Yealink Support Wrote:  Did you try reconnect EXP40 after this? Here after i reconnect EXP40, everythink works well.

After unplugging the EXP40 and reconnecting, I'm still seeing the same issue.

After resetting the T46G to factory defaults and rebooting several times, I managed to get all 40 BLF keys on the EXP40 to show correct status. However, after rebooting the T46G without making any additional changes, the EXP40 only showed 19 out of 20 BLF keys on screen 1 and 13 out of 20 BLF keys on screen 2 after the reboot. Moreover, the icon of the person on the LCD is greyed out for the buttons where BLF isn't working.

It appears as though this issue of faulty BLF status is not limited to the EXP40. Even some of the BLF keys set on the T46G DSS keys are displaying the same incorrect behavior.

(08-19-2013 03:21 PM)Yealink Support Wrote:  And after reset, the "LED Off in Idle" will enabled by default, so you still need to disable this in the webpage-Features-General information, so BLF will light green when it's idle.
Any update please let us know, thanks.

I have that setting provisioned, so it gets disabled automatically.

Hi Boolah,
Could you provide us your config.bin file, so we can import your config.bin to try to reproduce the issue at our side?
And could you also provide PCAP trace, syslog(level 6) to us together?

Before you export the syslog, please set log level as 6, and reboot the phone, then click Start,and reproduce the issue, then click Stop,and export the trace, syslog, config,bin to us.
(About where to export these files, please refer to attached screenshot.)
These three files are very important for us, hope you can kindly understand.
Thanks.


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08-21-2013 09:46 AM
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Messages In This Thread
Factory Reset for EXP40 - Boolah - 08-17-2013, 07:40 PM
RE: Factory Reset for EXP40 - engine411 - 08-17-2013, 08:35 PM
RE: Factory Reset for EXP40 - Boolah - 08-18-2013, 06:55 AM
RE: Factory Reset for EXP40 - Boolah - 08-19-2013, 06:00 PM
RE: Factory Reset for EXP40 - Yealink Support - 08-21-2013 09:46 AM

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