[YMCS/YDMP Free Trial Program]Yealink would like to offer Free Trial Program of Yealink device management service for our current eligible customers. You can see the details below.
https://www.yealink.com/ydmp-freetrial-2020


Post Reply 
 
Thread Rating:
  • 0 Votes - 0 Average
  • 1
  • 2
  • 3
  • 4
  • 5
Tone during call on T26 and T28P
Author Message
computerstlouis Offline
Junior Member
**

Posts: 4
Joined: Aug 2013
Reputation: 0
Post: #1
Tone during call on T26 and T28P
Hi,

We have a system setup with about 20 extensions and 16 hard phones, and we only seem to have an issue with 2. There is 1 Yealink T26P and 1 Yealink T28P phone that very randomly decide to make a tone in the users speaker. It sounds to me like the tone to notify you of a new voicemail that chirps every so often, but it does it very fast and constantly.

It will go away if the user hangs up the phone, but it will persist if they put the call on hold and pick it back up. The behavior seems to happen about once per day on a call, but again, the timing seems to be completely random. We thought that it originally was related to voicemails being present on the extension and waiting to be listened to and cleared due to the tone sounding similar, but we have since figured out that there is no correlation to voicemails being present.

We do have several other T26P phones on the network with no issues, but no other T28P phones. All Yealink phones, including these, are running the 3CX version of their firmware.

What should I do to troubleshoot this issue further? Would a wireshark capture help?

Thanks,

Seth
08-08-2013 10:13 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Post Reply 


Messages In This Thread
Tone during call on T26 and T28P - computerstlouis - 08-08-2013 10:13 AM

Possibly Related Threads...
Thread: Author Replies: Views: Last Post
  Yealink MP52 Call History mairagonzalez 0 233 03-06-2024 11:49 AM
Last Post: mairagonzalez
  About call history Andrei9385 3 5,955 01-10-2024 08:58 PM
Last Post: sles
  Disable Internal Call History Only justyncharbonneau 1 618 01-05-2024 12:53 AM
Last Post: complex1
  incoming call while active call , conference sles 2 929 12-08-2023 06:50 PM
Last Post: sles
  How to pick up colleagues call via Yealink MP56 jayden23 0 639 11-29-2023 09:14 AM
Last Post: jayden23
  T53 Calling from call history jake 2 3,530 09-21-2023 02:37 AM
Last Post: andrew.manning
  View call logs for dropped calls computersense 0 918 08-15-2023 11:26 AM
Last Post: computersense
  Call history not showing the right information after an attended transfer wirelessmundi 5 12,654 08-15-2023 12:41 AM
Last Post: Yisroel_MongoTEL
  WH67 call forwarding issue in Teams iapbonn 0 1,113 06-19-2023 02:32 PM
Last Post: iapbonn
  On MP50s responding to some phone trees ends the call TRK45 1 1,456 05-18-2023 04:46 PM
Last Post: complex1

Forum Jump:


User(s) browsing this thread: 1 Guest(s)

Contact Us   Yealink   Return to Top   Return to Content   Lite (Archive) Mode   RSS Syndication