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Language Improvement Needed - Yealink Support
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briankelly63 Offline
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Posts: 55
Joined: Jul 2013
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Post: #5
RE: Language Improvement Needed - Yealink Support
I think they simply need to take a small portion of someones time and have them simply articulate the questions each day so that the thread doesn't go off in the totally wrong direction. When it comes to a customer facing issue like this it deserves (and will receive) priority because by getting the question wrong they are doubling and tripling their time invested.

I was an Exec at HP for many years, its not a big deal to borrow someone for an hour each day until you identify a person or a role that would address this permanently.

Something like this could even be done remotely so it doesn't have to be a department or even local resource.

The problem may turn out to be that trying to get the issue resolved at this level may be knocking on the wrong door. One or two levels up it may receive the appropriate attention. By posting my request here vs. in an appropriately directed letter, I am asking the very people who are part of the issue to go to their managers and point out that their English skills are an issue (through no fault of their own).

I certainly appreciate the job they do but this is a for profit business on a company run support forum so I expect it to function efficiently so that no one's time is wasted.
08-06-2013 01:53 AM
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RE: Language Improvement Needed - Yealink Support - briankelly63 - 08-06-2013 01:53 AM

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