Client claims T26p is autoanswering

[imfloridaguy]

Ok, thank you for suggesting that.
I'll log in and have a look.

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I think I found the cause, but not sure if it's a bug or not.

This problem just came up recently after many, many weeks of deployment.

About a week ago, we were troubleshooting an issue where calls would be cut off at 23 to 24 seconds. In our research, I saw that the ringtime on this particular ring group was 25 seconds.
In troubleshooting, I changed the ringtime from 25 to 35 seconds to see if this would affect the cut off time. This change was only made to one of the two ring groups.
It was later found that the problem was caused by a local carrier (Level3) and a problem on thier network. However, I did not log back in and change the ring time on the group.

Interestingly, only the ring group that was changed to 35 seconds had the problem of Auto Answering.

Assuming I am correct (and I may not be):
The question remains: Why would a phone auto answer if it is ringing for 35 seconds?

Just in case this is not the problem, I have taken your suggestions in the post and applied them to the phones.
Under Account -> Basic
Auto Answer was already disabled on all phones
Under Phones -> Features -> Intercom
Was Enabled, but now set to disabled.

More importantly I think, I have now set the ring group back to 25 seconds (acutally did this yesterday). The client has not complained about auto answer again.