Client claims T26p is autoanswering

[Yealink Support]

Hello,
1. It seems their administrator is paging from the server. They add these 8 extentions to it's ring group, and they was auto answered. But clients can only hear but can't speak to other side, right? So is it possible to check with they administorator?
2. Ask them to disable auto answer in the phone webpage-Account-Basic
3. Disable Intercom in the phone webpage-Phone-Features-Intercom-Settings(If they are using our V70 firmware)
Any update please let us know, thanks.