(09-29-2020 07:49 PM)chrisduncansb Wrote: (09-29-2020 07:42 PM)alexgonzalez Wrote: i have been on their tech team for months now, with them doing all these things showing us how to get around it.
This way, it uses the phone's call park method, which you can't set properly in it's current state. (not like the same as a soft key, for some reason). So mine, calls out the parking location to the person that is getting "put on hold" parked, instead of to the attendant who is parking the call. So while it does "work", it's doesn't work properly for me or others. I have been "fighting-discussing" with them about this for months, just to get them to understand what we want. I told them i would pay for the development of just adding this. THey gave me this work around that doesn't work fully, and said they would fix it, but then close the ticket and tell me "too bad". SO this is as far as i have been able to get them to go.
THis is the most read thread and posts, and yet they don't seem to care to really solve it? it goes back years.....
When I tested it, the parking spot was announced to me as the user who parked the call. It was not announced to the caller who was parked.
Would you mind sharing what you have the phone settings set to for the CALL PARK function?
Under the DSSkeys, Transfer, 70, Call Park label, works. Calls out parking location to us.
Using the config setup as they stated, with the Cark Park functions listed under the phones FEATURES TAB, PICK UP & PARK, set to Call park MODE = Transfer, park = ENABLED, Code set to 70 doesn't work, calls out to the caller instead of us here.
