T46G Redefine Hold Button - Ques

[alexgonzalez]

(02-21-2017 09:04 PM)chrisduncansb Wrote:  I am about to lose a large customer over this as well. They think we are incompetent because we can't make the hold button put calls on hold and it is a training issue for them.

Totally agree with you, it's very frustrating. No one wants to have to train someone to think about which way a call is going to go in advance. Making the Hold button on the phone be the call park feature is what we need to be able to do to solve this issue.

Thanks,
Alex

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(05-14-2015 04:42 PM)wujs Wrote:  Hi, V80 firmware of T4x and new T2x(T21_E2/T23/T27/T29) will support EDK feature will allow users customize a softkey.
The feature is possible to be achieved at that time.
EDK feature won't be added in first relased of V80, it will be added in an enhanced release of V80.

Regards,
James

Beginning to wonder if we are being understood? EDK was added in v81.20. However this is to customize the softkeys from what I can see? What we have been asking for is a way to customize the hardkey HOLD button to Park a Call as a form of HOLD. So we need a way to program the hardkey HOLD to do functions like a DSSkey, when the phone is off the hook or in use. If there is a way to do this already, we all would like to know.

Hope this clarifies issue.
Regards,
Alex