[YMCS/YDMP Free Trial Program]Yealink would like to offer Free Trial Program of Yealink device management service for our current eligible customers. You can see the details below.
https://www.yealink.com/ydmp-freetrial-2020


Post Reply 
 
Thread Rating:
  • 1 Votes - 5 Average
  • 1
  • 2
  • 3
  • 4
  • 5
T46G Redefine Hold Button - Ques
Author Message
alexgonzalez Offline
Junior Member
**

Posts: 38
Joined: Jul 2014
Reputation: 0
Post: #14
RE: T46G Redefine Hold Button - Ques
This is badly needed. Training new people on phones is horrible and nobody likes what the HOLD key does. If they press it, call is on hold on their phone and can't transfer it away. It almost a useless key. We need to be able to reprogram the HOLD button to do the function of the PARK CALL. Having it on a DSS key is nice if that screen is up, but not always is it. and most intuitive is to press hold. SO even when they want to do the Park Call, they may press the hold key instead. We don't want the hold key to do a local hold period. Its annoying and also the hold music goes to that local phone. We just don't want that to happen. Its very confusing. It is best to have one solid way to put calls on hold and be able to intercom. You can't intercom when you have someone on HOLD? WE NEED THE HOLD BUTTON to be programmable PLEASE, so we can assign it to be the PARK CALL.

(04-07-2014 11:48 PM)euser4life Wrote:  
(07-09-2013 03:23 PM)Yealink Support Wrote:  Hi Brian,
Sorry currently we don't support such feature. Only can use Call park to achieve this.
Thanks.

Are there any plans to implement this in a newer release? It would save us a great deal of headache. Customers need the functionality as streamlined as possible and the Park vs Hold situation comes up on every install.

This is badly needed. Training new people on phones is horrible and nobody likes what the HOLD key does. If they press it, call is on hold on their phone and can't transfer it away. It almost a useless key. We need to be able to reprogram the HOLD button to do the function of the PARK CALL. Having it on a DSS key is nice if that screen is up, but not always is it. and most intuitive is to press hold. SO even when they want to do the Park Call, they may press the hold key instead. We don't want the hold key to do a local hold period. Its annoying and also the hold music goes to that local phone. We just don't want that to happen. Its very confusing. It is best to have one solid way to put calls on hold and be able to intercom. You can't intercom when you have someone on HOLD? WE NEED THE HOLD BUTTON to be programmable PLEASE, so we can assign it to be the PARK CALL.

(04-07-2014 11:48 PM)euser4life Wrote:  
(07-09-2013 03:23 PM)Yealink Support Wrote:  Hi Brian,
Sorry currently we don't support such feature. Only can use Call park to achieve this.
Thanks.

Are there any plans to implement this in a newer release? It would save us a great deal of headache. Customers need the functionality as streamlined as possible and the Park vs Hold situation comes up on every install.
(This post was last modified: 02-03-2015 11:52 PM by alexgonzalez.)
02-03-2015 11:52 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Post Reply 


Messages In This Thread
RE: T46G Redefine Hold Button - Ques - alexgonzalez - 02-03-2015 11:52 PM
RE: T46G Redefine Hold Button - Ques - CWR - 04-08-2014, 01:12 AM
RE: T46G Redefine Hold Button - Ques - CWR - 04-08-2014, 02:57 AM
RE: T46G Redefine Hold Button - Ques - CWR - 04-08-2014, 04:37 AM
RE: T46G Redefine Hold Button - Ques - CWR - 02-04-2015, 09:16 AM
RE: T46G Redefine Hold Button - Ques - CWR - 02-04-2015, 02:09 PM

Possibly Related Threads...
Thread: Author Replies: Views: Last Post
  Call-Info sip header for T46G sidjf3zhdu 9 13,550 02-22-2021 04:06 PM
Last Post: jiansong
  yealink T46g cannot disable lcd screensaver mike702 2 212 02-10-2021 04:33 AM
Last Post: jamesbchz
Bug Yealink T46G wont turn on after firmware update mike702 1 195 02-02-2021 08:21 PM
Last Post: complex1
  T42S Headset Button Hangup absoffthewake 1 1,573 11-13-2020 09:34 PM
Last Post: smuser
  Line Key6-10 Greyd Out - T46G redmondsau 0 477 10-02-2020 07:38 AM
Last Post: redmondsau
  UH36 Support in T46G jinto.antony 1 853 10-01-2020 04:58 PM
Last Post: Yisroel_MongoTEL
  t46s calls on hold operation comstar 7 4,557 09-22-2020 06:27 PM
Last Post: Yisroel_MongoTEL
  T46S/T46G show green icon (blf) although phones disconnected (Asterisk) jobst 0 571 09-16-2020 04:29 AM
Last Post: jobst
  Login button doesn't do anything...T46G jayg30 2 1,721 08-10-2020 05:45 AM
Last Post: Tee
  T46G - firmware downgrade jgolinuc 1 1,263 08-07-2020 02:05 PM
Last Post: complex1

Forum Jump:


User(s) browsing this thread: 1 Guest(s)

Contact Us   Yealink   Return to Top   Return to Content   Lite (Archive) Mode   RSS Syndication