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T46G Redefine Hold Button - Ques
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alexgonzalez Offline
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Post: #14
RE: T46G Redefine Hold Button - Ques
This is badly needed. Training new people on phones is horrible and nobody likes what the HOLD key does. If they press it, call is on hold on their phone and can't transfer it away. It almost a useless key. We need to be able to reprogram the HOLD button to do the function of the PARK CALL. Having it on a DSS key is nice if that screen is up, but not always is it. and most intuitive is to press hold. SO even when they want to do the Park Call, they may press the hold key instead. We don't want the hold key to do a local hold period. Its annoying and also the hold music goes to that local phone. We just don't want that to happen. Its very confusing. It is best to have one solid way to put calls on hold and be able to intercom. You can't intercom when you have someone on HOLD? WE NEED THE HOLD BUTTON to be programmable PLEASE, so we can assign it to be the PARK CALL.

(04-07-2014 11:48 PM)euser4life Wrote:  
(07-09-2013 03:23 PM)Yealink Support Wrote:  Hi Brian,
Sorry currently we don't support such feature. Only can use Call park to achieve this.
Thanks.

Are there any plans to implement this in a newer release? It would save us a great deal of headache. Customers need the functionality as streamlined as possible and the Park vs Hold situation comes up on every install.

This is badly needed. Training new people on phones is horrible and nobody likes what the HOLD key does. If they press it, call is on hold on their phone and can't transfer it away. It almost a useless key. We need to be able to reprogram the HOLD button to do the function of the PARK CALL. Having it on a DSS key is nice if that screen is up, but not always is it. and most intuitive is to press hold. SO even when they want to do the Park Call, they may press the hold key instead. We don't want the hold key to do a local hold period. Its annoying and also the hold music goes to that local phone. We just don't want that to happen. Its very confusing. It is best to have one solid way to put calls on hold and be able to intercom. You can't intercom when you have someone on HOLD? WE NEED THE HOLD BUTTON to be programmable PLEASE, so we can assign it to be the PARK CALL.

(04-07-2014 11:48 PM)euser4life Wrote:  
(07-09-2013 03:23 PM)Yealink Support Wrote:  Hi Brian,
Sorry currently we don't support such feature. Only can use Call park to achieve this.
Thanks.

Are there any plans to implement this in a newer release? It would save us a great deal of headache. Customers need the functionality as streamlined as possible and the Park vs Hold situation comes up on every install.
(This post was last modified: 02-03-2015 11:52 PM by alexgonzalez.)
02-03-2015 11:52 PM
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RE: T46G Redefine Hold Button - Ques - alexgonzalez - 02-03-2015 11:52 PM

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