[YMCS/YDMP Free Trial Program]Yealink would like to offer Free Trial Program of Yealink device management service for our current eligible customers. You can see the details below.

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Incoming Call Handling
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IsaacSchneider Offline
Junior Member

Posts: 10
Joined: Jun 2013
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Post: #3
RE: Incoming Call Handling
(06-14-2013 01:53 PM)Yealink Support Wrote:  Hi Isaac,
I found you post many issues in the Forum Smile

I find that posting out in the open not only helps me but others as well to solve a particular issue. This also helps you the manufacturer create a better product, increase trust and brand perceptions.

(06-14-2013 01:53 PM)Yealink Support Wrote:  Could you let us know where are you from? And where you buy the phone from? So i can suggest special technical support team for you to provide a better support.
And you can also send the email to our support@yealink.com, thanks.

Based in the US, I have purchased thru many different authorized distributors.

Briefly after posting this message I found what i was looking for after poking around the phone for a bit.

To add additional call appearances:

  1. Login as admin to the phones webgui.
  2. Click on the "DSS Key" Tab on top.
  3. Click on the "Line Key 1-9" on the left.
    This will open the first 9 programmable softkeys.
  4. For each Line Key row is a slot as a Soft/Display key.
    The first column is the type of key, line,speeddial, blf, etc.
    In this case we select Line for the type.
  5. In the next column titled Value select float.
    The difference between float and fixed is when fixed is selected the key is always visible between screen pages.
  6. In the column titled Line this is the account to use. It is a bit confusing at first glance.
    (Yealink please change label from Line to Account.)
    So to create an appearance for Account 1 select Line 1, Account 2 select Line 2..etc.
  7. Repeat in each Line Key row for each call appearance you wish to add.
  8. Dont forget to press the Confirm button to save the settings.

That did it for me. Hope this helps someone else as well.

(This post was last modified: 06-16-2013 03:30 AM by IsaacSchneider.)
06-16-2013 02:41 AM
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Messages In This Thread
Incoming Call Handling - IsaacSchneider - 06-14-2013, 07:34 AM
RE: Incoming Call Handling - IsaacSchneider - 06-16-2013 02:41 AM

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