T46G Issue

[Yealink Support]

Hi Elementpbx,
1. Do you mean this?
1) A(What phone?) call B(T46G), B answered, then B press hold button, the call was held.
2)A hang up the call, but B is still stay hold status, B don't know the call was hung up.
2. What's the firmware of your T46G?
3. What's the PBX are you using?
4. Did you try to reset to factory default?
5. If the problem is still, could you provide PCAP trace, syslog(level 6) and config.bin file to us, so we can analyze?
Before you export the syslog, please set log level as 6, and reboot the phone, then click Start,and reproduce the issue, then click Stop,and export the trace, syslog, config,bin to us.
(About where to export these files, please refer to attached screenshot.)
These three files are very important for us, hope you can kindly understand.
Thanks.